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The UX of Louis Vuitton Paris

Louis Vuitton Maison Champs Élysées

My wife and I recently got to visit the Champs Élysées and the Montaigne Louis Vuitton stores in Paris. Both of us are fans of the LV brand, so this was a trip we looked forward to for months. We did a good bit of research to prepare for our trip. My wife went in knowing what kind of items she wanted, and I went in being forewarned by travel reviews about the long lines to get in the stores, the pushy shoppers jostling for position, and the condescending Client Advisors who act like they are doing you a favor by helping you complete a sale. What I happily found was none of my preconceived notions turned out to be true. Continue reading “The UX of Louis Vuitton Paris”

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About Harvey, Irma, and Bottled Water

Hurricane Irma September 9, 2017
Hurricane Irma September 9, 2017. Credit: USA Today

I have lived in the Deep South most of my life, and I know first hand how when reports of impending bad weather start, people invade the grocery stores.  It was no surprise then that in late August and early September, the threat of Hurricanes Harvey and Irma caused widespread panic throughout the southern half of the United States. I have no idea why, but convention has always dictated that we buy eggs, milk and bread before a storm. Seriously.  For a long as I can remember, bad weather coming meant that we needed to go out and buy the ingredients for French toast. Continue reading “About Harvey, Irma, and Bottled Water”

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Please Call Me About Your Email

Do you remember land lines?
Do you remember land lines?

I was working as usual today – answering client questions, brainstorming with colleagues – all the usual stuff.  And as usual, I sent a couple of emails asking people if it would be okay for me to call them about some issues we were facing.  As I hit “send” on one such email, I thought about how the etiquette behind the way we communicate has changed over the years. Continue reading “Please Call Me About Your Email”